Shipping policy

Thank you for shopping with BrightWaveHubs! We are dedicated to providing a smooth and enjoyable shopping experience. This Shipping Policy explains the terms and details regarding the shipping and delivery of products purchased from our store.

Shipping Methods

We offer reliable shipping options to make sure your order reaches you safely:

  • United States: 7–14 Business Days (Monday – Friday)

Please note that delivery times may occasionally be affected by unforeseen events such as severe weather or carrier delays. We appreciate your patience if this happens.

Order Processing

All orders are usually processed within 1–3 business days (Monday – Friday) from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs

We are pleased to offer free standard shipping on all U.S. orders, so you can enjoy your shopping experience without extra shipping fees.

Order Cut-Off Time

Orders are processed daily with a cut-off time of 5:00 PM EST (GMT-05:00). Orders received after this time will be processed the following business day.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor the progress of your shipment and know exactly when to expect delivery.

Estimated Delivery Times

The estimated delivery window is provided as a guideline. Actual delivery may vary based on processing times, shipping carrier performance, and your location.

Shipping Restrictions

BrightWaveHubs reserves the right to limit or refuse shipments to certain addresses if we believe delivery may not be completed safely or legally.

Shipping Delays

While we strive for prompt delivery, some delays may occur due to unexpected circumstances such as weather events or carrier disruptions. We thank you for your understanding.

Order Cancellation

You may cancel your order within 24 hours of purchase. Simply contact our customer support team, and we will process a full refund as soon as we receive your request.

Contact Us

If you have any questions or need help regarding shipping, please reach out to our team:

Thank you for choosing BrightWaveHubs! We are committed to making your shopping experience enjoyable for both you and your pets.