FAQ

Q1: What kinds of fitness equipment are available?
A: We provide a wide selection of premium gym equipment, including barbells, weight plates, squat racks, benches, kettlebells, and more. All products are built for both home gyms and commercial facilities, ensuring long-lasting durability and optimal performance.

Q2: How can I place an order?
A: You can order directly through our official website. Choose the items you want, add them to your cart, and complete the checkout process. Each product page includes step-by-step instructions for a seamless shopping experience.

Q3: Which payment options do you accept?
A: For secure and convenient transactions, we currently accept PayPal only.

Q4: Do you ship to the United States?
A: Yes, we deliver across the United States, including surrounding islands. Our trusted shipping partners ensure timely and safe delivery of your orders.

Q5: What is your return and refund policy?
A: Most items can be returned within 30 days if they are unused and in their original packaging. For full details, please consult our Return Policy page on the website.

Q6: Do your products come with a warranty?
A: Yes, all fitness equipment is covered by a limited warranty against manufacturing defects. Warranty specifics vary by product—check the individual product pages for precise terms.

Q7: How do I assemble the equipment?
A: Each item includes detailed assembly instructions and all necessary components. If you need extra guidance, our customer support team is happy to assist.

Q8: What should I do if my product arrives damaged?
A: Please contact our customer service immediately with your order information and photos of the damage. We will resolve the issue promptly through repair, replacement, or refund.

Q9: How can I reach customer support?
A: You can reach our support team via email at service@kaptelqql.store or by phone at +1 (323) 857-7234.

Q10: Where is your company located?
A: Our headquarters are located at 189 The Grove Dr H80, Los Angeles, CA 90036, USA.

Q11: How do I track my order?
A: After your order ships, you will receive a tracking number via email. Use it on our shipping partner’s website to follow your delivery in real time.

Q12: Are your products compliant with US gym standards?
A: Absolutely. All equipment is manufactured under strict quality controls to meet the high standards expected by American fitness enthusiasts and commercial gyms.

Q13: Can I request customizations for my equipment?
A: Our current products are offered in standard models that suit most users. For bulk orders or special customization requests, please contact our customer support team for assistance.